FAQ

You can track your order in real time in your customer space in the “My Orders” section.

On the day when your order is dispatched, you’ll receive an e-mail with your package number and a link to the courier, enabling you to track each stage of the delivery.

Our customer service team is always available to confirm the status and progress of your order.

The availability of an option to change your order depends on how far your order has progressed.

If the order has not yet left our warehouse, changes are entirely possible.

To change your order, please contact our customer service team as soon as possible by e-mail or phone, specifying the reference of the order you wish to change.

If your order has already been dispatched when you call, we will unfortunately be unable to proceed with the requested change to your order.

If you wish to cancel your order, please contact our Customer Service team without delay by e-mail, specifying your order reference.

The options for cancelling your order depend on how far your order has progressed. If your articles have not yet left our logistics centre, we can cancel your order in full or in part.

If the order has not yet been dispatched:

If the items have not yet been dispatched when you request cancellation, it is absolutely possible for your order to be cancelled.

We will proceed to cancel your order and provide a full refund, including any delivery charges, to the method of payment originally used within ten days.

The order has already been dispatched:

If your order has been dispatched when you contact us, we will unfortunately be unable to cancel your order.

If you are still absolutely sure that you do not want your items, you can refuse delivery of the package. We will nevertheless have to apply a returns fee if this is the case.

Otherwise, you can accept the delivery and then submit a returns request. You have a period of 14 days from the date of receipt of your item to submit your returns request. If this is the case, we will apply shipping charges for the items returned.

You will receive a refund within 14 working days once the item has been received at our warehouse and its condition has been verified.

It depends on where you are. Orders processed here will take 5-15 business days to complete depend on the stock situation.

We offer free shipping within the EU,USA,CA,AU,NZ. Delivery takes about 45-60 days by standard shipping way by sea container.

We also offer the Expedited Shipping way by air express, it will take 7-12 days to arrive,That will be get additional charge.

Other countries or Regions we also offer air expresss Shipping way, Delivery is usually carried out by Fedex/DHL or UPS.It will take 7-12 days to arrive,That will be get additional charge.

Yes, we provide global shipping service by Fedex/DHL/UPS air express.It will have additional charge by using this shipping way.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company, take a picture and notify us immediately. We will send you a new product.
Even if the packaging looks whole, it is important to unpack and control your product as soon as possible to discover any hidden transportation damage. Save the wrapping for an eventual return.

Of course! All our items have 1 year warranty for Fabric and 2 year warranty for Frame.

The dimenslons of each package is shown on the relevant product page, in the "Dimensions section. These dimensions wil help you to organise the delivery of your items as efficiently as possible.

Technical details are shown on each product page in the “Details and Dimensions" section.
If you cannot find the information you would like, please don't hesitate to contact our Customer Service team.

Starting with a minimum order of a certain number of items, we can examine the feasibility and price of a customised option.
Unfortunatelv, it is not possible to customise individual items.
If you are working on a commercial project such as a store, hotel or restaurant, please don't hesitate to contact our B2B team: we can provide youwith a proposal for a complete solution, with the option of adapting the materials used in our products, or their dimensions to create bespokefurniture for you.